ESPN

1.2
1.2 from 899 Reviews and Ratings
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ESPN Plus Subscription has terrible cusotmer service

I have an active subscription to ESPN Plus and I purchased a fight, but ESPN Plus APP and website would not acknowledge my purchase and kept asking me to pay again. The technical support team will waste your time putting you on hold and unable to help you once they are back on the line. Once you log out and log back in you have experienced the extent of their troubleshooting over the phone. I had a case number generated by their system to direct the customer support agent to the email I sent them and they could not bother to look it up. So I could not watch the fight. When I called to request a refund they could not send me a confirmation email that my refund was processed. There is no such thing as customer service with ESPN Plus.

1
Date of experience: Jan 24, 2021