Mr Dragan! This review is about this gentleman. One of the cabin crews (maybe the head, I am not sure!) on my flight back to London. I underwent a spinal surgery in Dubai and booked a wheelchair since I was strongly advised not to walk/ stand for more than 10 minutes at the time with 30 minutes breaks. I did not have a great experience with ground staff especially for the wheelchair. I ended up walking to the gate therefore I was in serious pain when I reached the plane. At the time of check in, I requested a front seat since I kept having to stretch my legs to release pain from my spine. I was told only the cabin crew members on the plane can do that since those seats are reserved (basically cost an extra 400AED). As I entered the plane, I requested a crew member to help with allocating a seat and I was told that he cannot since these are paid seats. I presented my medical report from my surgeon and I was so lucky that Mr Dragan was standing there. The crew member then asked this gentleman and without any delays he looked at my condition and medical spine brace I was wearing and didn't think twice to allow it, making my trip much easier. I was obviously in agonising pain but the last thing you need in such situation is worrying about disturbing all the people sitting next to you and having to continuously ask them to allow you out etc. These are some people and moments that in today's world are becoming rarer and rarer, sadly. However when we experience them, I think it is important to appreciate these still-remained-humans so it can encourage and inspire others to be like them. It really doesn't take much to be nice or to express empathy. It is on the hand so easy to say No, without considering what that simple two letter word can do to a person! In our capitalist world, when money is involved, it's so easy to forget that we are human first! This is not even money going out of airline staff or crew members pocket. So how wonderful would it be if all crew members could be more like Mr Dragan. I express my utmost gratitude to this gentleman for your kindness, empathy and care. You are the type of person who is making a difference and making this world a better place! Highly recommended for multiple awards and promotions to lead as an example for others to follow suit.
