Absolutely astonished with the service! Frustrated and simply distinguished. Very poor online service, been on calls with emirates for several hours to do simple changes for my booking, English level of them wishes the best for their customers.But that wouldn't be a huge problem if there wouldn't be IF.Long story short, it has all started when me and my wife decided to upgrade to business, as we were flying to our honeymoon. So we did that. Then, what appears- we can't reserve our seats as it's BUSINESS LITE, which has never been mentioned on the website. Ok, we take that as well, as we don't want to mix negative emotions with our honeymoon vacation. We're waiting 48h before the flight and checking in (thanks god) next to each other. We're boarding to the plane and what's next? The next words I hear is " Sorry,we're out of seafood and fish" GUYS , THE PLANE JUST HAS TAKEN OFF and we're in business class, the middle of it. So my wife is fully allergic to any kind of pastry, meat or dairy, we're asking what could we do. They can't offer nothing. What I'm doing next, I'm trying to order prawn salad for me(I'm allergic to fish, kinda sarcasm) and give it to her, on which they're saying - ok. We're waiting another 30 min to receive the information that they're out of this salad as well.So if we simply sum it up :-Extremely bad online service-Extremely bad on plane management -No salvation for customer satisfaction-Changed flight for 2 days(forgot to mention that in main text) - None of compensations, nothing Overall rating, counting the price of the tickets (around 8k business for 2 persons) I'd give it 2-3/10
