emirates

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Going on a trip is often exciting

Going on a trip is often exciting, but sometimes things go wrong. it was a worst trip I had.I had requested special assistance for my parents (people aged 70 and injured following a fall at the airport) but it never arrived.They were not able to benefit from a hotel booked at the airport because the procedure to obtain the visa was very long (5 hours), not to mention that the flight was late.It hurts my heart to see my parents, over 70 years old, injured, having to go through all the disappointments at Dubai airport

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Date of experience: Nov 17, 2023