Flew business class London to Dubai - great food/sleep however the staff crew may benefit from good leadership. Dubai airport was a maze when trying to find connecting flight/business lounge due to poor signage and general fob off by ground staff.Dubai to Bangkok - excellent crew, professional and customer focussed. Followed up the above with customer service - Responded by saying Dubai is clearly signposted so essentially my fault and no apology. No mention of passing on positive feedback i gave naming specific crew members which i find the most shocking. Wish i had checked this forum first. No will not recommend.
