Let's first say I was very excited about flying with Emirates. This would be both me and my first time. We are traveling to Dubai for the first time on our 11th anniversary. I called customer service six times before I booked and looked through the website multiple times before I booked our flight. Through the conversations with the reps and reading through the website, I was told I could use miles to upgrade my seats. I was also told how many points I needed to upgrade my seats. So I opened the Emirates card to get 60k miles, joined the Skyward program to get 10k miles and other benefits, transferred miles from other points programs, and purchased additional miles from Skyward. I bought the ticket in March, and now I am being told (April) that "the upgrade with miles is never guaranteed. It completely depends on the flight statistics." None of the previous reps mentioned this, nor is it visible on the website. Had I been told this, I would have never purchased all this and taken those steps to get miles. I was scammed. All I want is to use my miles as I was told I would be able to. I have never had a miles program that does not allow you to use the points right away. I have had Jetblue for years and never had an issue using points. I thought this airline was supposed to be upscale, so I didn't expect it to be a scam. So disappointed. So the last rep I spoke to basically told me that there is nothing anyone can do, and all I can do is submit a complaint. That is sad. HOPEFULLY THIS HELPS OTHER NOT GET SCAMMED LIKE ME. IF IT'S LIKE THIS BEFORE THE FLIGHT, I CAN ONLY IMAGINE WHAT IT WILL BE LIKE FOR THE FLIGHT.
