An absolutely diabolical lack of any information or support offered to passengers stranded in Dubai since Tuesday. Emirates staff is nowhere to be seen and when you do miraculously get to speak to anyone they can’t give you any answers. You can’t rebook your cancelled flight online, you need to queue for hours at Connections desk where sparse numbers of staff take about 40 minutes to deal with a single customer as they need to ring through to their call centre. Hundreds of flights got delayed and thousands of people spent two nights on the floor and being offered no assistance whatsoever apart from occasional meal voucher that gets you a bottle of water and a packet of crisps if you’re lucky. My original flight to Manchester on Tuesday night kept getting pushed back until finally got cancelled 13 hours later and all delays were only communicated via a screen at the departure gate. Then was told to queue for hours to get booked onto another flight. No available flights to Manchester for a week apparently so got booked to go to Stansted. Unfortunately the same thing happened. The departure time kept getting changed as well as the departure gate. Did over 15k steps walking between three different terminals for the flight to be finally cancelled at midnight. Again no assistance offered, had to queue for 7 hours to be booked onto Heathrow flight which is now again being repeatedly delayed so most likely will get cancelled again. Still no communication from the airline, no staff at the gate and the changes only get communicated via the gate screen. Absolutely diabolical that you can treat your customers like this. Fully appreciate these are unprecedented circumstances but the lack of any communication or support is despicable. I would never use Emirates again
