Deserves 0 stars. Absolutely disgusting from emirates at Dubai Airport. Arrived 16th April after a 11.5 hour taxi ride. No message before we left to advise against travelling to the airport. No staff at departures to help or advise. Waited 2 hours at the ticket desk to be told no available seats until 24th April. Went to the check in desks to get on a waiting list. Placed on standby list, then given seats on the 02:45 Gatwick plane. No assistance for our disabled friend and 45 minutes to get through security. Finally checked in, kept being delayed every 30 minutes for 8 hours then finally cancelled. Staff kept changing their stories to why it was being delayed. Only found out it was cancelled from a first class customer on the phone to emirates, even then the manager at the check in desk refused to say it was cancelled. Had to go to the connections desk, it was chaos. 3 hour wait with hardly any DBX staff facilitating the queue. One of our party is disabled so managed to speak to a manager, booked onto the Birmingham flight 14:55, 11 hour delay and finally left. No emirates staff to help or provide re assurance. Pregnant women on the floor, babies crying, elderly stuck in wheelchairs. No food vouchers even after 24 hours in the airport.I asked about my luggage when changing to the Birmingham flight and was told it was taken care off and definitely would be onboard. Unbelievably the flight was half empty, except in business which was full. I was told that business seats were the only ones available online at inflated prices. People had purchased a business ticket so they could guarantee a seat home. What are you playing at emirates, taking advantage of people in desperation. Hundreds of people trying to get back to the uk in the airport and the flight was half empty!!!! Landed in Birmingham and border force UK handed out forms saying all of our luggage was not loaded and is still in Dubai. I have not been contacted about my luggage and I fear it may never be found.Horrible horrible customer service, no communication and I am seriously considering cancelling my next trip to Dubai in September. I may never fly emirates again
