I‘m still traumatized about what happened to me and my family at the airport of Dubai. I try to keep it short, but specific. It starts with the main mistake: You (Emirates) flew us with 4 hours delay for 9 hours on the 17.04. from Manila to Dubai, knowing what was going on at the airport in Dubai. The mess was still running for a day. So my wife, my son (4y), my daughter (2y) and myself were sent to a place of chaos, without any support (especially for people in need). You couldn‘t care less!Usually we had to spend 2-3hours as transits at the airport. It went out that it were over 24hours of torture for all of us. After an disgraceful way to the cancellation of our flights we had to go to the wall of people waiting for any answers. Some of them were 12 hours in the queue still waiting.The only way for us was to wait as well. With two little kids in the middle of tired, sad and desperate people. After two hours in the line (We were awake and struggling for almost 24hours at that time)we were rushly taken out of queue with the promise that we will be handled prioritized as well as older people around us. We gave our passports in the hand of an Emirates employee in the hope of a faster solution. After 3 hours of waiting, asking, hoping, begging, another employee came back with our passports and the passports of the elderly people next to us. The result: nothing! They didn‘t hand out our passports to people in charge. They were just on any desk with no attention of everyone.We were completely shocked and desperate. 3 hours waiting for nothing, both kids standing in front of a stinky, destroyed toilet for disabled people. So we had to wait for another 6 1/2 hours. I begged and begged and begged to 2 security guards to help us. After nearly 9 hours someone came and give us a piece of paper (not a ticket) with a kind of reservation for a flight to Hamburg/Bremen on the 23rd (6 days later!!!!). At that point my wife and I were awake for nearly 40 hours!!! So no flight, no place to sleep, no food support - nothing at all. We went to the Business Class Lounge to get any help. - They treated us like animals and sent us away (There was enough space for us 4!!). We were so sad, couldn‘t believe what happened!! We extra booked our holiday flights with Emirates, because we thought that this company would take care of our family, especially of the children, in any situation!!! But the result was a complete nightmare. After we were sent away from your „desk of the rich“, we had to spend a fortune for food that was left over at the airport (5$ for a water says it all). In our despair we went to every gate that showed destinations in Germany. Still with both kids, hand luggage and no sleep. I was begging and almost crying to your employees to get us on a plane. Finally we could manage it to a very delayed plane to Hamburg. A lot of other people didn’t get it and were send away again. The sad thing - there were so many free seats left on the plane. The whole first class was free! People could have gone out with that plane. But they were not allowed. Same for us before for a lot of times.At the end we are so relieved to be home. We were all in tears when we came back. 50 hours of no sleep. Almost impossible and we are still sick today. We are waiting for our luggage as well.All in all, the „flood“ wasn‘t the problem. It was the communication and the behavior to treat our little family as animals! I‘m deeply disappointed and still shocked how you treated us and even brought us to that nightmare in Dubai!
