After having 3 great flights with Emarites our last flight from Dubai to Birmingham was awful. Having a lady with 4 children in front of us who she had no control over whatsoever we asked the flight attendant if we could be moved and she said she’d ask the flight manager. Hours into the flight we’d had no response to our request so I asked the same flight attendant what was the outcome of the request and she said there were no places to move to but hadn’t been and explained this so I asked to speak to the flight manager. When she approached me she said that she hadn’t asked her at all which I find very annoying to be lied to. At the same time we were speaking to her we also explained that the passenger next to my wife kept falling on her and messing with her things and as we were telling her this the lady reached over and took my wife’s drink and drank it to which she was astonished and couldn’t apologize enough even asking if we would like to move into business class but we only had an hour left at this time. The family in front would not even sit in a seat when we had turbulence and the little girl sat on the floor in the isle. Even the flight attendants were clearly getting annoyed with them. They must have pressed the assistant bell over 100 times. After complaining for some compensation as we didn’t get what we paid for I simply got a thanks for your feedback letter twice
