NOT EVEN ONE STAR!!!!! Fuming - my husband was taken ill in hospital and we had to cancel our flights as he was unfit to fly! We sent in a letter from the doctor stating this and all the hospital. The T's & C's say you can get a refund due to serious illness or death. I was told this was accepted as a serious illness as he was categorically told he could not fly! BUT the bit they are going off is that it then said in accordance with our general terms of carriage which meant no refund!! WOW! Disingenuous to say the least! NEVER book extra legroom seats in case! We got all other money back from our travel insurance but this had to come from Emirates! NO ONE CALLS BACK EVER! 10 calls later and nothing! Give up. Just flown with Eithad instead due to this - what a rubbish decision to lose customers over this!
