To all the staff at Emirates , the staff on the ground to the staff in their offices , that have no idea what is going on and do not care about the passengersMy husband and i celebrated our 50th wedding anniversary last year , instead of having a party , we decided to go on a trip to Italy and Croatia . This was a dream come true for us and we spent months planning our trip , organising places to stay and visit.We understand that there was flooding in Dubai and this was something that could not have been foreseen. But the way the situation was handled was shocking..When we arrived in Dubai there was chaos and incompetent staff who had no idea on how to handle the situation.We were told to wait for our connecting flight to Rome , which eventually got cancelled . We then had to go and change . We had to stand in mass of people all fighting to get to the front of the queue. There was no crowd control or enough staff to attend to the masses . We stood in the queue for 7 hours waiting for a new boarding pass for the following morning. Again we had to wait the entire day to board a flight and again at the end of the day the flight got cancelled . Again we had to go and change our boarding passes , standing in the mass of people for hours.We eventually got onto a plane to Rome on Friday afternoon , when we arrived in Rome all our bags were missing . The staff there told us we would have our bags within 24 hours ( we got our bags back when we got back home 3 weeks later.The whole experience of flying with Emirates was terrible.Staff were incompetent, uncaring and had no clue as to what was going on .When we were at Dubai airport there was a lacking of seating , we had to sit /sleep on the floor , at our age this put strain on our health.Most of the restaurants ran out of food .We had to buy clothing and toiletries along the way , which had not budgeted for .My husband got extremely ill and we had to buy medication for him , another expense incurred.With not having a suitcase we could not buy gifts for the grandchildren . Because we also had to carry our clothes and toiletries .Our friends that traveled with us spent many hours emailing and making phone calls to try and track the suitcasesAt no stage did Emirates offer an apology or offer any compensation for the extra costs we incurred.What was supposed to be our dream holiday turned into a nightmareWilly
