We flew to Colombo,Srilanka via Dubai.When we reached Colombo our checked bags were missing We joined a queue to fill a lost bags claim with Srilankan airline ground staff and when we came out our pick up car had gone We went by taxi to hotel and purchased essential clothes and toileteries for overnight.Next day Emirates had our bags and we had to collect them at airport.I did not realise you had to make a claim in writing within 21 days as we were on holiday for 30 days.This information is under terms and conditions and when i spoke to their office in colombo they paid a very small sum to cover transport but never told me to complete a form.When i returned and filled the form they ask me to claim in insurance.I am very disappointed with their customer relations as you cant have telephone conversation and am informed their decision is finalAbout the flight the trip between Dubai and Colombo is excellent as staff are very attentive and care for you.Meals are goodThe slot from Manchester to Dubai is poor with very poor staff service and bland food.
