I travelled with Emirates almost two years ago from Dubai to Heathrow and they lost one of my luggage. I reported it at Heathrow airport and was told the bag was in Dubai and it will be delivered to my house the next day. I kept calling Emirates on a weekly basis asking for my bag and finally they sent me a claim form to fill in so they can refund me the bag with money. I was offered little money compared to what l lost, because l had no choice l accepted what they offered me. Sent back the email of accepting their offer l filled everthing on the computerr and emailed back the form and was told l have to print the form and fill it manually, l did that and still have not been paid for my lost luggage. I call and email but l am always promised that someone will call back but no one calls back. This is the worst experience ever losing your valuables and the airline make you lose more money and time, trying to get your valuables back. Two years calling to get your issue solved but nothing done up to today. Very disappointed.
