I am slightly annoyed at the airline for a couple of reasons. One of my luggage’s got delayed and I believe that delaying luggage is quite common on emirates airline from all my friends having the same experience. Another reason I am quite annoyed is their compensation is terrible. Lastly and this is the most annoying reason is their customer service they act as if it’s not their fault as if it is a common thing and for some reason their customer service for delayed luggage is not 24/7 as well as if they don’t realise how important someone’s luggage is to them. And if you are wondering yes about 10 other people were also having this problem at the luggage inquiry station. I would also like to say that they did not contact me a single time during the whole situation so I had to constantly call customer support which left me on hold for more than an hour and was not even helping me. From the research that I had done this issue usually occurs with connecting flights that includes Dubai airport as a connecting point as sometimes the baggage loading and unloading team don’t do it fast enough so they have to send it through a different flight. Absolutely disappointing from such a prestigious airline.Update: After days of waiting the baggage finally arrived at my hotel. My opinion on the situation has not changed one bit and has gotten worse because my friends baggage also got delayed on their flight yesterday. It’s clearly not uncommon even customer support makes it feel like it happens every single flight. I would also like to mention that from my friend’s experience with delayed baggage from another airline they compensated him with money vouchers and other things while emirates offer barely anything at all. Shockingly terrible they treat their customers like we are animals.
