I had a horrible experience with Emirates Airlines regarding my damaged luggage during my flight from Cairo to Dubai. I traveled in First Class with an expensive bag that they broke. While still at the airport, I contacted them, and they directed me to their website to submit a claim form. I trusted their process, followed the steps, and submitted everything, including photos of the bag before and after the damage.After waiting for over a month with no response, I contacted their customer service multiple times, only to be told it might take over a month just to get an answer. Today, I received an email from them claiming they are not responsible for the damage and that it’s “my own responsibility.” This is completely unacceptable.To make matters worse, I cannot even respond to their email, as their system blocks replies. This lack of accountability and communication is shocking for a company of their reputation. Flydubai, in contrast, has always taken responsibility for such issues in the past.I expected much better service from Emirates, especially traveling First Class. I have all the evidence—boarding pass, luggage tags, and clear photos of the damage—and yet they refuse to acknowledge their fault. The broken luggage is not “minor damage,” as they claim. It’s completely unacceptable for Emirates to avoid responsibility like this.This experience has been beyond disappointing. I will think twice before flying with Emirates again
