This is an awful airline. First they delayed our flights and tried to keep us in Dubai for 3 extra days (I was going to a funeral and I informed them of this). Then when I put in my complaint they ignore you completely. I submitted my complaint on 19 Sept 2024. Today (03 Jan 2025) they still haven't even emailed or called to acknowledge my complaint. I have met every single criteria laid out on their website and they do not want to pay out. They pay good marketing people to get you to buy into their hype.
