10 1/2 months before flying,I asked Emirates and Qatar if I could book a bassinet for my grandaughter.Qatar would not confirm we would definatley get one,Emirates on the other hand, said we would if the seat where the bassinets were used was available.Quickly I booked all the seats with the bassinet for all our 4 flights.Manchester -BKK and return.The Manchester segments out and in were fine.The Dubai BKK segments were NOT.Emirates changed our flight and seats on our outbound Dubai to BKK flights while we were in transit.We arrived at the gate and showed the boarding passes given to us in Manchester.We were told we had missed our flight,but were actually at the gate of the moved flight.After a very stressful 15 mins,we were told we could go through the boarding gate.Our seats had been moved!But worse was to come for the flight home BKK-Dubai.We got on the plane and our seats had been moved from the 3 with bassinet into the middle of the plane.I complained to the air steward,who said she would check.I was 5 rows behind the seats I had booked and there was no one in them,with a reserved sign on the seats.The stewardess then appeared in the other aisle and beckoned to a lady in a headscarf ,who was stood up waiting with 2 children and showed her to the seats I had booked!I called to the stewardess and asked why this had just happened.A male steward then came,apologised and told me my seat had been moved,he didn't know why and to complain when I got home.I made sure all the passengers around me knew how far in advance I had booked the bassinet and when my grandaughter was uncomfotable,crying,disturbing passengers,it was the airlines fault!I can't be bothered complaining,it will get nowhere.I wont be flying with Emirates again,as I'm not a local who gets preferencial treatment.
