We have flown Emirates several times and stopped in Dubai on three different occasions. Thought they were a top flight airlines. Then in the first half of January we traveled from Chicago to Mauritius; transferring in Dubai. On arrival in Mauritius our luggage was missing. At the airport we filed a lost luggage report and were informed we would receive $50.00 per day each for the inconvenience and delay in order to get incidentals we may need. (still have not gotten any money). It took two days and many emails, online complaint filings, phone calls and a 1 hour bus trip each way to the main office in Port Louis Mauritius to finely locate our luggage. It was delivered DAMAGED that evening, two days after we arrived. More interactions with the airport personnel and we were informed buy them the that our luggage would be replaced. We agreed on a value of $143. We needed to provide bank account information on another form and send pictures. This was done within a day or two but ended up taking weeks of filing and refilling because you can't reply to any communication from Emirates that is emailed to you. You must get on the website and file a new form and references your problem #. It all amounted to a strategy of delay and discourage. I think they want you to just give up and then they don't have to pay. It is now mid March and has been two months. Still the $343 that they owe me has not been paid. The reply emails I get suggest I receiver money at the airport, (which I did not) and they have not supplied any signed receipt to justify the claim that they paid the $200. We arrived in the morning and thought the luggage would arrive that evening or the next morning. At this point we will never look at Emirates as a first class airline. They are fine until you have a problem and then you can't contact them without a 24 to 48hr turnaround. The replies is a form response and no easy way to respond. No human contact. My suggestion to you is to avoid Emirates at all cost.
