after repeatedly given the airline my disabled information and details of my wheelchair the information was never passed on, on arrival at Dubai we were delayed on the runway for over an hour, as the disabled transport broke down repeatedly with us on it, we kept asking for them to inform our hotel transport we were being delayed and were ignored, on arrival at the arrivals area we were again delayed we had meet and greet booked alas no help from them delayed going through scanner as in a wheelchair, we arrived to find out nearly 2 hours after arriving the transport had left, we approached what we thought may be a help desk and told they could not help and we should contact our agent at the airport disabled with luggage folding electric wheelchair and no-one to contact our mobiles geared for data only not able to phone the hotel or what's app (we found out later our only way to contact them even though they are called emirates holidays) finally a stranger offered to help and we had to get a taxi to the hotel , we raised a complaint as our travel company would not do so on our behalf and were offered air-miles as compensation no good to me i'm 67 disabled and can no longer afford holidays this one for insurance cost £640 for two weeks so a useless gesture tried to complain via holiday company when we got home they see no problems and reject you big man stepping on disabled i feel
