I've been an Envato subscriber since the very beginning, when they were Graphic River/Audio Jungle and have maintained that subscription for years. I recently had an issue where PayPal flagged the recurring Envato charge as suspicious and initiated a case, PayPal also locked my account for the same suspicious activity. I did not initiate the dispute nor was any information requested from me with respect to the dispute, however it shows that I was charged. Instead of Envato contacting me, when attempting to log in to the site, I was met with a message saying "We're sorry. Envato Elements is temporarily unavailable. We're working on getting it fixed." I assumed the site was down for days, so I contacted customer support asking when the site would be fixed. Keep in mind that there is no email or phone number to contact the company anywhere to be found, so you have to submit a ticket. I was told that they shut off my account because of a dispute and would not restore it until the bank lifted the dispute. I explained that I have no control over that process, that they need to respond to the dispute, and even provided them with my proof that the transaction was processed on my end. Nevertheless, they just refused, offering literally no way to access my account in any way. No offer to provide an alternate payment method, no grace period during the dispute, just an email saying that they'll only turn the account back on when the bank releases the funds, which could be 30 days or so.It's really been a horrible experience considering that I have no control over the process, I've paid hundreds of dollars to the company and been literally the most loyal customer you could be (since I've subscribed every month since inception) and yet just treated like garbage. Horrible, horrible experience with zero regard for their long-term customers.
