If you looking for any reasonable customer service… walk away while you still can and don’t purchase. Products from Envato or associated business. Their policies are unreasonable and not customer centric.If you download by error or feel the product isn’t good enough simply - tough!I bought a theme but , unfortunately the cms did not fit my learning style ie elementor based. I’m used to divi which incidentally is way better and adaptable. I asked for a refund as I was not going to use the theme. Anyway it took days and days for communication to take place including escalating the case. Nearly lost the will. Until finally a rep from envato states no I can’t have a refund. Disgusting in short as I have other software providers whom donot act the same way.Shameful policies - so make sure you’re absolutely sure you want to buy - because they will not provide any refunds .
