I purchased a faulty WordPress module on Envato and never received a refund, despite providing clear evidence. The support team delays responses for days or even weeks, seemingly to push you past the 30-day refund window – after which they demand even more proof.I spent hours trying to install and troubleshoot the theme. After I sent detailed screenshots of the issues, I received a response weeks later, asking for new screenshots. By then, I had already uninstalled the broken design, and I would have had to reinstall the faulty product just to reproduce the errors again.This process feels like a deliberate tactic to wear down customers and avoid refunds, while sellers are never held accountable.Never again. Envato offers no real buyer protection, slow support, and a deeply frustrating refund process.
