I placed an order for over 2000 euro on their website for 3 items on 3rd November. I had received no information or update about my order but the money had been taken from my account. I emailed their clients@elcorteingles address twice and got no response. I rang them today which took about 6 or 7 tries because their all their operators were busy. I was transferred a few times because they didn't have someone who could speak English. Finally all they could tell me was sorry but the items aren't in stock and they will need to check with their warehouse. So over a month later I am no closer to having any item I ordered and had I not called them they no doubt would have just kept my money. Furious that I waited all that time for nothing thinking that maybe my order would arrive soon. This is the second order they've messed up, I've learnt my lesson, never ordering from this company!
