I bought a 16" Samsung laptop in El Corte Ingles Barcelona on 30 May 2025. It was not in stock, but the sales lady, Amanda, promised that it would be delivered to my home the next Tuesday 3 June 2025. Today, it is the 19th of June, but still no computer. The delivery company MRW does not respond to our calls. Customer support in Corte Ingles does respond and writes up a ticket, and even though I cancelled the order for non-delivery on the 6th and 9th of June, they continue to say that they can not reimburse me until the computer is returned to them. Well I suspect that the computer was lost or stolen from MRW. This is the worst experience I have ever had for a purchase.===This is an update. The real culprit was MRW delivery who apparently lost the shipment. As a last resort before asking Mastercard fraud department to reverse the charges, I went to the Barcelona store where I bought the computer. I first talked to a woman who said she could do nothing but then told my story about waiting three weeks for a delivery that was promised to be completed in 4 days to a serious looking male employee, who turned out to be very knowledgeable and friendly.After he spent about 15 minutes talking to a "responsible" (some form of a manager), he made a reverse transaction, and one minute later I had my money reimbursed to my account.
