economist

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Unacceptable billing practices

I have asked twice (in advance of subscription renewals in late 2016 and 2018) to convert from a print + digital subscription to digital only. I did this by sending emails to the subscription address for my region. Neither of my attempts elicited the requested response; indeed, I have no record of any written response at all. I have now sent a third email seeking to cancel my subscription entirely and receive a refund for the excess subscription I have been paying for two years. My concern is that this request may also fail. Because I can't stop withdrawals through my credit card provider, it seems that The Economist can keep withdrawing with impunity unless I cancel my card.

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Date of experience: Dec 09, 2018