At the beginning of June 2020 I contacted the Economist via the chat function to change my subscription from print + digital to digital only.I had a slightly confusing chat with a female member of staff who told me that I had already called that day (which I hadn't!) and that my subscription had already been changed to digital on that very day.When I enquired when the the print subscription would end, she told me it would be with the next edition.Strangely enough, the magazines kept coming for four more weeks. So today after receiving another one, I decided to contact customer service by phone. The man in customer service told me that nothing had been changed in my subscription which was the explanation why I continued receiving the print edition.I'm quite upset that I spent chatting with this lady for half an hour (since there were several breaks in between) without being successful. Actually, I'm wondering with whom I was chatting that day!!! That day it was definitely bad customer service!Today I got a reference number at the end of the phone call concerning the changes to my subscription. That sounded way more reliable at least.
