Called to cancel my subscription in December because I moved internationally. Was told on the phone that this was fine, when the last issue would arrive, etc. However, the cancellation was apparently never processed, as direct debits kept being taken out of my account. Chatted with customer service only to be told that they had no evidence of my previous cancellation request, so no refund would be given! I did not even get an apology. Do not phone them as they can simply claim that you have never called!
