The actual content of Economist articles is really informative and worth a read. However the apps are really clunky on Android, don't properly sync what's been read, links to other articles open in a browser rather than in the app, the Espresso app has the same problem opening in browser windows rather than the app.Then the online portal. Wow. Even if you say no to all emails they email you anyway. They send invites to in person events under the banner of essential product emails which don't have an option to unsubscribe.When you want to cancel you can't do it online. The online chat is broken from my account and doesn't open (tried different PCs, same problem).The phone line was relatively quick to get through to a person once you finish listening to a long promo about how good the online portal is for answering your questions (it's not). Then when you want to cancel you have to repeatedly ask, for approximately half an hour, to cancel. At every point in the conversation they try to convince you to stay. They clearly have a script and don't listen to your responses, so you have to sit through and say no repeatedly until they give up. Even after cancelling they asked if I wanted to subscribe to some free newsletters.This has really put a bad taste in my mouth- The Economist is a respected magazine, the organisation seems hell bent on making it as hard as possible to cancel. The apps seem like they were developed in an afternoon then forgotten about afterward.
