Would give ZERO stars if I could. I was a loyal ebay customer for over 11 years and I tried to sell an item a few months ago. A buyer tried to purchase a phone from me and I had it boxed and ready to go when I realized that the payout information for me was incorrect (it was an old account that was closed). I contacted ebay trying to update my payout account and was told I would have to wait well over a month for it to be updated. I needed the money sooner than that, so I went to cancel the order and refund the customer. Ebay was trying to make me pay over $20 (that I didn't have) in order to refund the customer. I contacted ebay and was told that I needed to get a refund for the postage first. I did this and it still was attempting to charge me before I could cancel it. The seller (whom I was open with about the situation) berated me for it and left me a scathing review. I HATE THIS COMPANY. I now have a 1 star review for something that I cannot control and now they are trying to "collect" the money from me. I went on there to make money by selling something. I have had over 300 successful transactions and this one experience has completely tainted the company and my view on how they respond to problems. I won't be using it again. Oh, the kicker is, they won't even let me delete my account because of the FRAUDULENT balance. I sold on marketplace and made much more than I would have on ebay. This was a crappy experience and I could not be less satisfied. I hope this company falls and also that jack*** seller can D*E in a fire too. Constant harassment to the point I had to block them. I understand their frustration but I also think that it was misdirected at me. Just awful. ZERO STARS.
