The buyer made a false claim and abused the return system. eBay took the buyer’s side without properly reviewing the evidence. This was unfair — I lost time, effort, and peace of mind dealing with this.The buyer claimed that the motherboard I sold was defective and could not detect drives. However, in the BIOS screenshot submitted by the buyer themselves, it clearly shows that a SanDisk SSD was successfully detected on SATA1. This directly contradicts their claim.Additionally, their own setup photos revealed that they installed the RAM sticks in the wrong configuration — A2 and B1 — instead of the correct slots A2 and B2, as per ASUS’s official manual. This kind of mistake can easily result in boot failure or system instability, and likely caused the issues the buyer experienced. It was not a hardware fault, but a setup error by someone who clearly lacked the technical knowledge to assemble or test a system properly.After receiving the returned item, I personally tested the motherboard and CPU. I recorded a full video of the unboxing and step-by-step testing process. Everything worked perfectly: the system booted, all SATA ports functioned, the CPU and RAM were detected, and the system was stable. The item was exactly as described in the original listing.Despite submitting clear video evidence, screenshots, and a full technical explanation to eBay, my appeal was dismissed and the case was closed in favour of the buyer. This has wasted my time and energy and caused a great deal of frustration over a sale that was handled honestly and professionally from my side.As a seller, I feel unsupported and unfairly treated by a system that seems to default in favour of the buyer, even when evidence clearly proves their claim is false. This undermines seller confidence and encourages misuse of return policies by irresponsible buyers.I respectfully ask eBay to reconsider how cases like this are handled. Honest sellers who provide working products, clear descriptions, and technical evidence should not be penalized while buyers who make false or careless claims face no consequences.
