eBay have gone seriously downhill. I ordered a Makita battery from a seller, which specifically said it was a genuine battery. The item didn't arrive and there was no communication from the seller, so after the delivery window had passed I messaged the seller. After a couple of days they responded saying there had been a fire in a warehouse and saying that I had cancelled the order when I hadn't. I waited another week for the battery to arrive, and when it did it was clearly fake. eBay closed the dispute I had raised saying that they wouldn't refund. I told eBay staff through a callback to explain the clear indicators that the battery was fake and they said they would raise another dispute. I said I didn't have a printer to print out a returns label and they said no problem, we'll get the seller to send you a QR code so you can take the item to a Post Office to return without having to print a label at home. This turned it to be false as the seller refused to provide a QR code. So I had to pay at a shop to print out the code and return an item which I was returning because it was fake. I returned it using that label and eBay says it's been returned but the seller still won't refund me, having said he would if I returned it. The seller has never denied that the battery was fake, but eBay have clearly taken no action against him because he is still selling them. You cannot trust eBay any longer, and their Buyers Guarantee is worthless. I've had a dispute open for almost 2 weeks about the seller not refunding me and nothing has happened, they've not taken any action, and have ignored all my messages chasing them. eBay is flooded with scammers and eBay don't care as long as they make a profit. I've used it for hundreds of purchases over the years but will think twice about using eBay again after this experience. I feel like I've been scammed by eBay as a company, as well as the eBay seller.
