I have no idea what to do so I guess I'm posting here.Last year (2020) around March I purchased a game bundle of Sims 4 (1 EP, 1 GP, 1 SP) to add to my base game. After buying the game my husband was unsure of the charge and flagged it on our card. I noticed when my account got banned and my games disappeared. I checked my bank and when I realized what happened I immediately called my bank to allow the charge and then went on EA help to fix the issue. I included copies of my bank statement showing the initial charge and cancellation, then the most recent, updated charge that went through to prove that EA had indeed received the money for the games.After emailing back and forth with a rep, they unlocked my suspended account and "closed the case", but did not put my games back onto my account so I could not play them. I reached back out and was told they could not give me my games back and told me to make sure I didn't purchase them through a third party. When I explained that I bought the games directly through them they ceased all communication with me and "closed" the second case.Since then I have tried to open multiple cases, including screen shots that prove they received the money and that it went directly to them, not a third-party. I have been repeatedly ignored, even when asking for a customer service phone number to talk directly to someone to fix the issue. Trying to log-in today I find that my account is again suspended/banned and the website won't even let me "open a case" to talk to someone.Anyone know how I can solve this or speak to someone to figure this out? I am so fed up with EA and them stealing my games/money. I will never spend money with EA again!
