Worst customer service ever. My account got hacked and I lost a lot of content. EA were able to identify the hack but then, and going backwards and forwards via email for 2 weeks and wasting hours of my life on their rubbish live chat (Chandra in particular was bad), they have refused to give my content back! I will never buy an EA game again in my life and strongly recommend that nobody else buy a game from them - they are the worst.