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1.1
1.1 from 1.7K Reviews and Ratings
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I may spend money on origin but it won't let me use my products

I have been using the origin client for years, not by choice but hey. I signed up with my universitiy's email account. Unfortunately the university shut down the entire domain at some point and I didn't realise this until I was asked for a verification code years later by Origin for the first time.I was locked out from the account, but ok I thought I'll verify my identity and called their support. They verified me as the owner of the account but then said that for technical reasons, they can not change my login email address. I asked why, but they couldn't tell me. I asked if they are not sure if I am the owner of the account and they said that I had passed the verification. I asked what I can do now to get access to the game that I had just purchased, they had no answer. I asked if they can refer me to someone that can help, they said they couldn't.I asked if there is a way to talk to a manager or complain, but there is no such thing.So here we are. I am locked out from using my games, but I can still go on the origin website and buy more games, or link more games through other stores but I won't be able to play them. How is this legal?

1
Date of experience: Sep 21, 2022