In my attempt to reinstall The Sims 3 and all of my Sims Store content, I realized that I was missing a single piece: The Vorn Stallion that came as a redeemable pre-order bonus. I still had my original card and everything. My account showed my redemption and download for the second car from my pre-order, but no Vorn Stallion.The only option to reach out to EA Help for The Sims 3 was by e-mail, which was already frustrating since my past experiences had been by chat for The Sims 4. (I can only guess that this is because The Sims 3 is older.)I have now had 8 correspondence with EA Help as of writing this review, every one a different person. The first two wanted to verify the email on my account and the fourth wanted to verify ownership by having me send a code back. Yes, the FOURTH. Meaning that the third was an attempt at helping me without verifying ownership.That said, all five attempts at helping me of the eight correspondence never once gave the impressions that anyone actually listened to what I was saying. Every email focused on things like restarting the app, reinstalling my games, checking my EA purchase history, etc... None of their help at all referred to the issue at hand which is content missing from the actual Sims 3 Store or the fact that, at this point, I cannot simply redeem the code again as not only are the pre-order codes long expired but I also already redeemed the code, a fact I know because the other car from the pre-order is in my Store history and readily available for download.As of this posting, it honestly feels like every response is merely a canned pre-packaged response where the extent of anything personal is the person on the other end adding their name. I'm practically begging them at this point to talk to me like a human and actually read what I'm telling them. I wish that I could simply have had the option to Chat with a representative like I had with The Sims 4.
