I’ve been an EA customer for years, investing in multiple games and services, but my recent experience has left me deeply frustrated and disappointed. EA has decided to hold my account management capabilities hostage, preventing me from unlinking accounts despite having no ongoing issues with the majority of their services.Here’s what happened:For over a year now, EA has imposed restrictions on my account that go far beyond what is reasonable. They have denied me the ability to manage my own account, particularly when it comes to unlinking platforms. This punishment is not related to any ongoing violations but stems from an issue with a single service. Despite being able to access and use other EA services without any problems, I am being blocked from managing my account entirely.Violation of Their Own Terms of Service (TOS):EA’s Terms of Service clearly state that while they retain ownership of user accounts, customers are granted a license to access and manage their accounts. However, EA’s actions have directly contradicted this by preventing me from performing essential account management tasks, such as unlinking accounts. This is an unfair and disproportionate restriction that is not supported by their own TOS.Lack of Transparency and Communication:Despite numerous attempts to resolve this issue, I have received nothing but automated responses and dismissals from EA. They have failed to provide any clear explanation or evidence supporting their decision, leaving me in the dark and unable to take any meaningful action. This lack of transparency is a direct violation of the commitment to open communication outlined in their TOS.Inconsistent Policy Enforcement:It’s baffling that I can continue to use other EA services without any issues, yet I am being restricted from managing my account. This inconsistency in policy enforcement further demonstrates that EA is not adhering to the principles of fairness and consistency that they claim to uphold in their TOS.Consumer Rights Ignored:As a consumer, I have the right to fair treatment and to fully utilize the services I’ve paid for. EA’s refusal to allow me to manage my account, despite no ongoing issues with other services, is a violation of my consumer rights. The fact that they have repeatedly refused to engage with my concerns only adds to the frustration.Final Thoughts:I expected better from a company as large and established as EA. Their current approach not only violates their own Terms of Service but also shows a complete disregard for their customers. I urge EA to reconsider their practices and provide the fair treatment that their TOS promises. Until then, I cannot recommend their services to anyone who values transparency, fairness, and respect for consumer rights.
