My first experience trying to flip domains was B-A-D.On [[[name redacted - "another company"]]] -- picked by me as a registrar based on their competitive pricing and clear UI, thinking to myself that "all registrars are the same; they just fill a simple and technical role" (oh, how little did I know...) -- I bought a bunch of domains too hot and too fast. I very quickly regretted it, but my refund request on "another company" was denied. What bothered me was not only the actual denial (which fair enough, they don't have to help me); but the overall attitude and empathy-lacking responses. Better yet, throughout our correspondence I kept hitting what appeared to be copy/paste answers. It was also insinuated that they think that I am not telling the truth. I was led firmly and promptly to understand that they just don't care. The representative was writing like someone that gets payed for answering emails, and he is going to get the same pay whether he's being kind or apathic. He's not working for the company, he's working for himself. I even confronted the representative head-on about it -- that it's fine to say NO, they're allowed to, but do me the courtesy of being respectful and fake a little compassion. Be a human. I swear that it's perfectly possible that even the reply email from them about copy/pasting was in fact copy/pasting.Now take that story and flip EVERYTHING with DynaDot.Shortly after "another company" happened, I unfortunately found myself again off-the-wagon on Dynadot. This time? The first sentence in their representative's reply was "I'm sorry you are going through this". Then, in no more than a day, I already had most of my money back in my Paypal account. This review is my way of saying THANK YOU. For listening, for having a better refund policy and sticking to it, and for going BEYOND it, because a policy is in the end just a piece of a paper. Real people deserve real treatment, in business and outside. In life in general I think that showing compassion is one of the traits that separate the good from the meh; the acceptable from the thriving; the successful and prosperous from the... let me stop here. Unfortunately, in this day and age, what would otherwise be considered a taken-for-granted and common courtesy, is a luxury item that should be thanked-for. So that's what I'm doing here.Other pro: UI is fair enough (though I don't care for some of the marketing tactics in the domain industry as a whole, and DynaDot is no different).Con: Slightly pricier on a per-domain basis. But I strongly suspect that on a more real level, Dynadot are in fact cheaper. Having such forgiving refund policy, that 99% of domain-enthusiasts are going to take advantage of in one point in time or another, wins you a lot more money from than what you'd save on that 2$ extra per domain. Besides the money, we as consumers and humans in general deserve to be treated with kindness and respect.Bottom line: Don't take my word for it, actually. Go to NamePros and check the poll about most recommended registrar according to the community. Hint: You're on their TrustPilot page right now.
