Their technology is good - but not unique. Last year I made the mistake of accidentally clicking annual rather than monthly billing. This didn't suit my cash flow and is less flexible so immediately called to correct it. They absolutely refused to make the change as it's a business account. This year they gave just 3 days notice of the renewal. 2 of those days were a weekend. Their website doesn't allow me to make a change to downgrade to monthly billing so I spent 20 minutes on the phone to arrange this. They requested confirmation by email and guess what? They've ignored that and recharged the full annual amount.
