dropbox

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Poor customer service response from DropBox

Very, very disappointing. Beware: Trial Period! Somehow I got caught in the loop of their Trial Period and it cost me $60. Yes, I probably hit some button at some point for their trial, but it was not intended and not wanted. So I ended up paying $60 for services I did not ask for and did not want. They refused to refund my $60. That is their right, their decision, but not the best form of customer service, charging someone for a service they provide that the customer did not want.

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Date of experience: Aug 21, 2019