Dropbox is a great product when everything is performing well. If anything ever goes wrong and you need any type of support, it would be easier and faster to start your own cloud storage company, raise capital, find partners, learn how to write code, build engineering and product development... than it would be to get someone at dropbox to actually help. As a business customer, you have a phone number to call, which makes you feel good about support when you're signing up and paying. DB has gone the route of having very nice people answer the phones quickly to placate customers and have no answers. Engineers and team that can actually help are busy doing that, understandably. Here's how it works: if you email, email responses are only sent out 1X per day. Yes, 1X per day. So in an email conversation, you ask for help, they ask you a follow up question tomorrow. You answer immediately, they ask follow up question #2 the next day. And so on. I spend 13 days trying to simply restore one folder to a specific date (a relatively simple and clear task) and it NEVER happened. I had to abandon my data, they never fixed the problem and I lost my data forever. I also invested about 1 hour per day during this 13 day stretch calling them and going absolutely no where. Very nice on the phone, completely useless. If you need DB style sharing for business folders, use Box or Google or ANYTHING, literally anything. Your data is in real danger with DB. Anything ever goes wrong, I know you're saying to yourself, "yea, but I'll get a supervisor on the phone, they can't just refuse to help me." They will not help you. I promise. They'll smile and never do a single thing.
