dropbox

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Dropbox are not a company I would place…

Dropbox are not a company I would place faith or value in with paid services or security of your data. My account was hacked and all of my data was uploaded to Dropbox and removed from hard drive by choosing the new option launched this year (I do not recall doing this). Then my passwords were changed to Dropbox (not by me). As my project was terminated related to COVID, I suddenly lost access to my email only to discover the passwords to Dropbox weren’t working. Dropbox after dozens of chat box and dozens of emails ignored me and just placed me on a circular of chat box and promises to have a senior specialist respond, after three weeks and maybe 40 hours I gave up. A disgraceful technology company and a waste of the $200 I pay annually to ensure my data. I cannot understate how appalling and revolted I feel as an Australian consumer. Do not trust this flimsy tech enterprise. I’ve lost all my medical and health records, and two years of work on a project maybe $100,000 or so in value. I hope to file a legal claim against Dropbox and have them answer to the regulatory protections under Australian laws. I sincerely hope they crumble and burn. Put your data somewhere else safe with real humans!

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Date of experience: Sep 04, 2020