dropbox

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Unbelievably dreadful service.

These people at Dropbox are absolutely dreadful. They took a subscription from me this month for £126.88 without my authorisation. I have a basic and therefore free account. I cannot access my account to see any invoice, and have tried every which way to do it. I have had endless goes at communicating through their so-called contact chat, but just get endless circular answers leading nowhere. Is there a human being in in Dropbox I can call? Is there actually a human being in Dropbox at all? I have resorted to reporting the problem on their scam and fraud form, to see if that alerts a human being out of their slumbering rudeness. I doubt I will get a response, and random amounts of my money will be removed from my account for ever. I have called my Bank, and all they can do is tell me when the next payment is demanded, but they can't prevent it; I have to contact Dropbox, but there is absolutely zero way to do so. Someone in an earlier complaint said they had to resort to upgrading their account just to be able to contact Dropbox. Good grief! If anyone in Dropbox reads this please contact me!

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Date of experience: Jul 15, 2024