I was looking to set up an account for my business and navigating their website to look at costs etc, where I was met with a pop up chatbot, who was all too keen to reassure me they were "an actual person" but then started spamming welcome messages..like a bot...and then proceeded to ask for all of my personal details: name, address, email, phone number, without actually asking what I was enquiring about. Needless to say, I closed the bot and tried to email instead for more information, as I just did not trust this weird chatbot. Nobody replied to my emails from dropbox, but I did notice I was getting a repeat call from a number which was flagged as spam/suspicious, so at first I didn't answer. A couple of days later, the same number called so I thought I'd answer and see who it was, and sure enough it was a Dropbox representative. He said he'd been trying to ring me to discuss my email (but didn't bother responding to my actual email), but after I advised that 1: the number is flagged as spam/suspicious, and I don't usually answer to those, and 2: I had now found another provider because Dropbox couldn't even respond to an email, the representative literally "HUFFED" down the phone, "TUTTED" and said "...alright...bye!" ....how professional!I am so glad I didn't sign up to this company. Their whole customer service model is one of the most bizzare and unresponsive services I have come across in a long time. I will say though, I was so stunned by this rude mans response down the phone, that it actually gave me a laugh, so thanks I guess, Dropbox
