I really love my new Northern Hot Tub that we got from Southwest Fence & Decks. We received first class customer service from the start in the showroom until the job was done. The office staff and workers who delivered the tub were professional and courteous at each step of the job. I was very impressed with the sales rep Luc who went beyond the norm. He followed every step of the job keeping us informed. Once the tub was delivered and set up Luc returned twice. He responded to a text message concerning a question on the weekend outside of office hours and followed up with an in person visit to ensure the concern was satisfactorily resolved. Luc made a second on site visit to make minor adjustments. This kind of after-sales customer service satisfaction is rare and is noteworthy.
