I've used Dribbble for over a decade I was always happy to support them...until now. Recently they created some kind of new "business pro" account tier. At $180 a year. This is a steep increase from the normal $36 I was used to paying. I got an alert that my subscription was up, and I was happy to pay for another year - I went through the motions and was prompted for a free trial -- not aware I was *not* getting a free trial of my $36 plan, but of the $180 plan. Couldn't tell you the difference between the two and carried on with my life until that $180 charge came through. I quickly reached out saying I wasn't sure how I got this charge. What I got back was (paraphrased): "We understand you made a mistake but we want you to know it was in the terms of service you signed up for..." instead of just having a customer service focused response (ie: "No problem - would you like us to switch you to the $36 Pro plan?") you're blaming me for your confusing and predatory subscription plans? Woof!Giving you 2 stars since I'll apparently get the refund, but I'm afraid you've lost me as a customer at any level moving forward.
