To be totally honest, service is fine, support is fast, but the mark up on food, plus the insane amount of cost in fees, and then a tip ends up making the delivery double or more, and well beyond what would cost me to drive a few miles down the road and buy the food myself. It’s outrageous and I don’t think it’s worth the money. People are struggling out here. I get a small markup, but adding $3 to an entree that is already $7 is wild. Then do that to a side and a drink on top of that, plus another $7 (more or less) as a delivery and service fee, and a tip that scales with the price of food by default, not order size… a $13 meal can end up being upwards to $30 or more. It’s a racket in a cornered market, in a struggling economy, with corporations trying to squeeze as much money out of the common folk as possible. I’m always happy to tip, and pay their contractors (dashers) for their gas and time, but they have grown increasingly greedy over the past few years. Now, with that being said, they have never quite turned profit on except in 2020 on the public market reports. And clearly marking up their prices is not working. If the company wants to continue, it needs to find another way to do so, or risk driving off their customer base and their contractors (dashers,) which as of right now, is what’s currently happening. Their company is digging their own grave. They need to make some branches into something else, or risk capitalistic implosion.
