DoorDash has appalling and unethical business practices when it comes to customer service. Instead of refunding $60.84 for an undelivered order (the driver reported the food seals were broken after it was knocked out of his hands and hit the ground), DoorDash initially offered a mere $10.95 credit. After attempting to escalate the issue via the app—a cumbersome process—it eventually became a $40 credit, applied automatically without my consent. Using the chat feature to attempt to resolve this with an agent was equally frustrating, as they claimed the issue was resolved since they couldn't offer more than the partial credit. Is it legal for a company to keep money for a service they failed to provide? We will never use DoorDash again.
