I made a huge order through doordash from McDonalds. A couple of my items were missing from my delivered order. The missing items was an entire large meal plus an extra order of fries. I was charged for over 15 dollars for these missing items (im not including the costs of sales tax, delivery fees, doordash fee, and tip for the driver). I notified doordash, hoping they could re-deliver the missing items (at no additional cost to me), but they refused. Giving me only the option of doordash credits. Worse, they credited me only $6.17. Since they refused to have my (missing) food items sent to me, and since they made me accept their credits as my only option, I would think they would have to reimburse me in full. $6.17 in credits for something that cost me over 15 dollars just doesn't suffice. I appealed, and made a complaint and they bumped up my credit from $6.17 to $9.72. This still isn't a full, proper reimbursement. So, I kept on complaining to doordash, demanding they reimburse me in full. Their agents just would tell me things like they're kicking my complaint upstairs to their special team (assuming they even exist) and/or it would take 24 hours for a resolution, things like that. But I never heard back, let alone got my credits properly increased to what I'm truly owed. After getting a run around from one of their agents, I'd re-apply my complaint with a new agent. After a few times of this and not getting any resolution (well, according to them, they resolved my issue. But not properly according to me.), I finally threw in the towel. They just dug in their heels and refused to properly compensate me without openly saying so. I'm sure multi-billion dollar door dash (10 billion annual revenue. market cap: 71 billion) needs the 6 extra dollars they still owe me more than I do. Lousy crooks.
