My order was delivered to the wrong address. I asked to be notified when food arrived. Instead, I received a photo of my food at another person's front door. We had to wait another hour for our food, an $84 order. I called to complain to customer service and was given a reference number which was useless and promised a response within 24 hours which never happened. I had to call several times over three days. I requested a refund for the delivery fee, tip and service fees of $25. After the final phone agent argued and was extremely rude, I was told there would be an email update which never happened. Worst customer service I ever experienced.
